Frequently Asked Questions
RETURNS & EXCHANGES
Can I return or exchange my order?
Since '92 Home & Body does not currently accept returns or exchanges. We value transparency and we encourage you to contact us by email with any questions or concerns regarding your order.
SHIPPING
How long will it take for my order to arrive?
Please allow 2-3 business days for order processing. USPS delivery delays should be anticipated during high volume seasons.
USA - Delivery can be expected in the United States within 3 business days via USPS Priority Mail after processing.
PR - Delivery can be expected in Puerto Rico within 3 business days via USPS Priority Mail after processing.
CA - Delivery can be expected in Canada within 6-10 business days via USPS First Class Intl Mail and 10-28 business days via USPS Priority Intl Mail after processing.
CANDLE SAFETY
How do I use my candle?
Our Soy Crème Massage Candles can be enjoyed in your home and on your body when used as recommended. Our candles set the perfect ambience for self-care and your most intimate moments.
Since '92 has created a signature technique to ensure that your Soy Crème Massage Candle arrives to its destination in solid form. We highly recommend burning your candle for atleast 1 hour prior to using it for your first massage.
Trim wick to 1/4 inch before each lighting. Do not burn for more than 2 hours at a time. Burn candles within sight. Keep out of reach of children and pets. Never burn on or near anything that can catch fire. Burn candles on a heat resistant surface or in a suitable holder. Do not move while lit or until wax hardens.
Ensure that your candle is no longer burning before using the wooden scooping tool. Wait approximately 2-3 minutes after blowing out your candle to test the massage crème on a small area. Use the tool to scoop the soy crème into your hands and enjoy the luxurious feel of our crème. For external use only.
INGREDIENTS
What's in Since '92 products?
Our ingredients are thoughtfully selected prior to incorporating them in our products. Since '92 Home & Body products are cruelty-free, vegan, clean, and multi-use. We promise to remain free of sulfates, silicones, parabens, paraffin, phthalate, and mineral oil.
MULTI-USE PRODUCTS
Who needs multi-use beauty products?
Our products are created with you in mind. Since '92 strives to develop products that will simplify daily routines and beauty rituals. All of our clean beauty products are multi-purpose. Our intention is to effectively address several beauty concerns and/or treatment areas with each product.
CLEAN BEAUTY
What the #$!@ is clean beauty?
We know you've probably heard of "clean beauty" as it becomes an increasingly popular phrase. Clean beauty is a lifestyle and not just a trend here at Since '92 Home & Body. We are committed to creating products that are effective, safe, and predominately plant-derived. Our products are free of sulfates, silicones, parabens, phthalates, artificial fragrances, paraffin, and mineral oil. Since '92 will continue to evolve and grow as the standard for clean beauty becomes more defined. We look forward to growing with you.
